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​Q & A

01. Adjustable Sliding Panels

What can I do if my sliding door is wider than the sizes available? My sliding door window is 96".


The 4-rail track is adjustable anywhere from 45.8" to 86" wide.
If you need the track in 96"W, we suggest that you can buy 2 sets of sliding panels and adjust them to 48"W each.
Please note that there are end caps on each side so the panels can not glide through the extended track.




Does the height adjust?


The height is adjustable, you can cut the panels by scissors easily.
After trimming, you can simply attach the bottom rails and make a clean-finished look.




Would there be a space in between if you installed these next to each other?


If you install 2 sets of sliding panels, there will be a little gap between the 2 sets of sliding panels about 2.36", but it's not so obvious.




Can 4 rail track be mounted on wall or ceiling?


Yes, the track can be mounted both on the wall and ceiling. For installation video and instruction please check our manuals and videos on our website




When using the ceiling mounts, how do you get the track on?


We film two videos for ceiling mount.
Please refer to the instruction video link below,
1. https://bit.ly/2QBUrti fasten the mounting bracket on ceiling but keep the bracket adjustable
2. https://bit.ly/2kKRppx put the sliding track under the mounting bracket, push the bracket into the groove of the sliding track, push firmly
3. https://bit.ly/2m50MjP same as the 2nd video, but from different angle

If you have any further questions, please feel free to contact us.




If these are to used as a room divider, can the track be attached to the ceiling?


The sliding panels can be installed with ceiling mount and wall mount.
Please refer to the link of sliding panel system installation
(https://pse.is/P7EQH)
As for your case, we suggest ceiling mount will be the best option for room divider.




Can this be used in a bathroom?


The panels are made from nature woven and contain more than 70% paper, it is not water resistant. We don't suggest customers to install in bathroom.




Can they be used out doors, in a screen room in Florida which is open to sun and rain.


We don't suggest customer to use it outdoor,since our sliding panel is made for covering the inside window .




I would like to know if you can slide all to the left as well as to the right?


You can slide it from left to the right or right to the left, please note it can not open from the middle.




Can 2 sets be used and both open from the middle towards the sides?


You can install two sliding panels,however, the track cannot be connected to one and other, it works separately. Please note that they cannot be open from the middle, you can only open from the left to the right or the right to the left.




Do all panels gather using one wand or do you manually have to slide the third panel?


You need to operate the 4 sliding panels by a wand.
We have wands hook up on each side.
So that you can open or close the sliding panels from the left side or the right side.




What is the difference between mica and marble?


The color of Mica is basically white with light grey green stripe, while Marble is basically white with green grey stripe.
Mica's weaving is more like pleated so you will find the surface is a little bit uneven, while marble is made with the twisted fabric, the texture is thicker than mica.




What if I want to buy panel fabric only to replace the old panels?


We will have Marle, Mica and Munich Castle and Dimond Silver hit the store shelves. As for other kinds of panels, please contact us.




How do I clean the panels?


Since the sliding panel is made with woven paper.
Please use the dry towel or cleaning duster to clean and do not wash them.





02. Free Stop Roller Shade

What should I know before purchasing free stop cordless roller shade?


Please check the size chart before placing the order.
MOUNT: minimum 3 inch depth required for inside mount. In order to accommodate the cordless mechanism, the actual roller blind is 1/2 inch shorter than the listing size and the fabric is 1 inch shorter than the headrail on both sides.




Do you provide custom-made size?


Yes, for any custom-made size, please contact us.




Do you cut them to size, length or do they come in a shorter length?


The length of this blind only come with 72'', it cannot be cut to size, however, you can stop at any position you want.




What are the specifications of the free stop roller shades?


Please refer to our product specification on the bottom of product websites, we have 23",27",31",33',35",46"W X 72" L.
Please note that the headrail is shorter by 1/2 inch in order to accommodate the cordless mechanism.




Can this blind be ceiling mounted?


You can choose the type of inside mount or outside mount. But if you want to install it to the ceiling, you need to consider the height of the window.




Can it be placed outside a patio door?


The roller shade is made for indoor use, so normally we will suggest customer install indoor. Installing outside may deteriorate the color.




Can you please confirm if the length of the shade can be trimmed?


Unfortunately the free-stop roller shades cannot be trimmed.




I have to spin the roll at the top and manually spin the roller to roll up the shade. Is there an adjustment for the shade?


Please contact us for the solution.
We will make improvement on the part and customers won’t face this situation again in the future.




One of the free stop cordless roller shades will not retract and I have to manually roll it up. How can I adjust the tension so it will roll up or is it defective?


The free-stop roller shade is designed to operate up and down manually, it won't roll up automatically.




How to clean the shade?


Please use the dry towel or cleaning duster to clean. Do not disassemble the product and wash.




How do I fix the crookedness of the roller shades?


Please hang the crooked roller shades for a while and the gravity may help.
Another way to solve the crookedness, you can try ironing the fabric at a very low temperature. Do not iron the fabric at a high temperature.





03. Motorized Roller Shade

What should I know before purchasing motorized roller shade?


Please check the size chart before placing the order.
MOUNT: minimum 3 inch depth required for inside mount. In order to accommodate the cordless mechanism, the actual roller blind is 1/2 inch shorter than the listing size and the fabric is 0.9 inch shorter than the headrail on both sides.




Do you provide custom-made size?


Yes, for any custom-made size, please contact us.




Do you cut them to size, length or do they come in a shorter length?


The length of this blind only comes with 72'', it cannot be cut to size, however you can stop at any position you want.




What are the specifications of the motorized roller shades?


Please refer to our product specification on the bottom of product websites, we have 23",27",31",33',35",46"W X 72" L.
Please note that the headrail is shorter by 1/2 inch in order to accommodate the cordless mechanism.




Can this blind be ceiling mounted?


You can choose the type of inside mount or outside mount. But if you want to install it to the ceiling, you need to consider the height of the window.




Can it be placed outside a patio door?


The roller shade is made for indoor use, so normally we will suggest customer install indoor. Installing outside may deteriorate the color.




Can you please confirm if the length of the shade can be trimmed?


Unfortunately the motoized roller shades cannot be trimmed.




Does this come with a remote and/or can it be setup to control with a phone app?


A motorized roller shade comes with a remote control but it can not be setup with a phone app.




Is there a way to get all the roller shades up or down on one button so I don't have to open and close serially?


Basically, if you buy a motorized roller shade, there's a remote for you to operate the shade. If you buy 3 motorized roller shades, you will need to operate one shade with one remote and keep pressing the button while rolling up or down the shade.
Moreover, we provide 1 to 4 remote to operate 4 shades by a remote. Here's the method to use the 1 to 4 remote control, there are four frequencies in a 1 to 4 remote. You need to assign each frequency to each shade's receiver and operate them one by one. The same way as one frequency remote, you need to keep pressing the button while rolling up or down the shade.




Can the remote control multiple shades at the same time?


We suggest customers to use one remote to control one shade. There might be frequency interference occurred when using one remote control multiple shades.
As for the 1 to 4 remote control, please note that there are four frequencies in a 1 to 4 remote control. You need to assign each frequency to each shade's receiver and operate them one by one. Meanwhile, you need to keep pressing the button while rolling up or down the shade.




My motorized roller shade didn't roll up when I press the button of the remote, what should I do?


After installation, if it works abnormally please make sure the followings,
First, check the direction of the batteries and only use ALKALINE batteries.
Second, make sure the cord inserts into the receiver well.
Third, confirm if it is out of battery.




How to clean the shade?


Please use the dry towel or cleaning duster to clean. Do not disassemble the product and wash




Is this a 120v ?


The roller shades use batteries instead of AC power.




How to charge the remote control ?


The wireless remote control is operated with alkaline batteries and there is no wall power outlet needed.





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