Q: 磁吸羅馬簾附上的魔鬼氈有辦法貼在刷了杜邦漆的牆壁上面嗎？

可以的，魔鬼氈的部分貼合不限材質。

Question 1

What can I do if my sliding door is wider than the sizes available? My sliding door window is 96". "

Accepted Answer

The 4-rail track is adjustable anywhere from 45.8" to 86" wide. 
If you need the track in 96"W, we suggest that you can buy 2 sets of sliding panels and adjust them to 48"W each.  
Please note that there are end caps on each side so the panels can not glide through the extended track.

Question 2

是否接受訂製窗簾的尺寸？

Accepted Answer

目前無客制化的服務，我們每款依據產品別共有5-7個尺寸供選擇。

Question 3

我有落地窗也想使用，可是寬度好像超過200cm，有相對應的尺寸或是解決方法嗎？

Accepted Answer

幅寬較寬的窗型較推薦軌道片簾，此款產品是可伸縮、可更換布片，伸縮範圍從120cm寬到200cm寬，此款布片長度是可裁切的，若室內沒有挑高也可進行修剪。

Question 4

Does the height adjust?

Accepted Answer

The height is adjustable, you can cut the panels by scissors easily.
After trimming, you can simply attach the bottom rails and make a clean-finished look.

Question 5

Would there be a space in between if you installed these next to each other?

Accepted Answer

If you install 2 sets of sliding panels, there will be a little gap between the 2 sets of sliding panels about 2.36", but it's not so obvious.

Question 6

紙編款和平織布款有什麼差別呢？要遮光擋西曬的話哪個效果比較好呢？一組包含什麼，除了羅馬簾外，有附魔鬼氈嗎？

Accepted Answer

紙編的布料較硬挺，平織材質較輕薄柔軟，遮光度最佳的則為植絨布，目前電動捲簾與軌道片簾，都有此種布料。
磁吸羅馬簾的部分，產品會提供消費者適當長度的魔鬼氈。
無繩捲簾與斑馬簾，產品有附上托架與適用螺絲，壁虎。
電動系列，產品，托架與螺絲，另外還會搭配電動所需的零件。

Question 7

Can 4 rail track be mounted on wall or ceiling?

Accepted Answer

Yes, the track can be mounted both on the wall and ceiling. For installation video and instruction please check our manuals and videos on our website

Question 8

磁吸羅馬簾附上的魔鬼氈有辦法貼在刷了杜邦漆的牆壁上面嗎？

Accepted Answer

可以的，魔鬼氈的部分貼合不限材質。

Question 9

When using the ceiling mounts, how do you get the track on? "

Accepted Answer

We film two videos for ceiling mount.
Please refer to the instruction video link below, 
1.  https://bit.ly/2QBUrti  (https://www.youtube.com/watch?v=hLdg4aWAE9s&feature=youtu.be)fasten the mounting bracket on ceiling but keep the bracket adjustable
2.  https://bit.ly/2kKRppx (https://www.youtube.com/watch?v=5GZD21nikAg&feature=youtu.be)  put the sliding track under the mounting bracket, push the bracket into the groove of the sliding track, push firmly
3.  https://bit.ly/2m50MjP (https://www.youtube.com/watch?v=YajVhJSKC3w&feature=youtu.be)  same as the 2nd video, but from different angle

If you have any further questions, please feel free to contact us.

Question 10

可以丈量和到府安裝嗎？如：台北市？

Accepted Answer

如需到府上丈量需著收車馬費，但可到府安裝，外島無法丈量，請見諒

Question 11

如何安裝？

Accepted Answer

依照安裝說明書進行產品安裝，或參考官網的安裝說明。

Question 12

If these are to used as a room divider, can the track be attached to the ceiling? "

Accepted Answer

The sliding panels can be installed with ceiling mount and wall mount. 
Please refer to the link of sliding panel system installation 
(https://pse.is/P7EQH)(https://www.facebook.com/watch/?v=476801879852582) 
As for your case, we suggest ceiling mount will be the best option for room divider.

Question 13

我比較喜歡調光簾，有沒有可能裝2組呢？技術上可行嗎？落地窗尺寸是高210、寬230。

Accepted Answer

由於產品兩側有機構，因此並排安裝左右可能會有約4公分左右的空隙，底下也會因產品長度未達210公分，有些微空隙。若仍要安裝兩窗，建議兩窗平均寬度，安裝效果較好。

Question 14

Can this be used in a bathroom?

Accepted Answer

The panels are made from nature woven and contain more than 70% paper, it is not water resistant.  We don't suggest customers to install in bathroom.

Question 15

如何測量？

Accepted Answer

請使用捲尺進行測量窗框寬度，挑選您適合的尺寸。挑選框外可以讓您的窗戶達到最大的遮蔽效能；框內可能於左右側留下透光空間。

Question 16

Can they be used out doors, in a screen room in Florida which is open to sun and rain. "

Accepted Answer

We don't suggest customer to use it outdoor,since our sliding panel is made for covering the inside window .

Question 17

I would like to know if you can slide all to the left as well as to the right?

Accepted Answer

You can slide it from left to the right or right to the left, please note it can not open from the middle.

Question 18

寬度是制式的嗎？還是可以訂做不同寬度的？因家中是舊式窗，屬於窄的。

Accepted Answer

寬度是制式的，長度我們共有七種尺寸供選擇。

Question 19

手動窗簾太高，怎麼拉？

Accepted Answer

產品特色為即放即停，因此除非人為收起的高度，不會再自行上升。

Question 20

Can 2 sets be used and both open from the middle towards the sides?

Accepted Answer

You can install two sliding panels,however, the track cannot be connected to one and other, it works separately. Please note that they cannot be open from the middle, you can only open from the left to the right or the right to the left.

Question 21

窗簾的遮光選擇

Accepted Answer

依照您對遮光的要求，我們提供多種選項，若您極需完整的遮光效果，建議採購更寬的窗簾以框外方式安裝。

Question 22

Do all panels gather using one wand or do you manually have to slide the third panel?

Accepted Answer

You need to operate the 4 sliding panels by a wand.
We have wands hook up on each side.
So that you can open or close the sliding panels from the left side or the right side.

Question 23

遙控上升跟下降過程中能否停止？還是只有全開跟全關呢？我的窗戶只有140*100，有小一號的尺寸嗎？

Accepted Answer

遙控上升和下降隨按隨停，也可以全開和全關，目前操作為放開按鍵即停止，而電動系列有七個標準尺寸供選擇。

Question 24

What is the difference between mica and marble?

Accepted Answer

The color of Mica is basically white with light grey green stripe, while Marble is basically white with green grey stripe.
Mica's weaving is more like pleated so you will find the surface is a little bit uneven, while marble is made with the twisted fabric, the texture is thicker than mica.

Question 25

電動捲簾要插電嗎？

Accepted Answer

電動捲簾接收器是採用三號電池，遙控器是採用四號電池，本產品為不需要插電設計。

Question 26

What if I want to buy panel fabric only to replace the old panels?

Accepted Answer

We will have Marle, Mica and Munich Castle and Dimond Silver hit the store shelves.  
As for other kinds of panels, please contact us.

Question 27

How do I clean the panels?

Accepted Answer

Since the sliding panel is made with woven paper. 
Please use the dry towel or cleaning duster to clean and do not wash them.

Question 28

遙控是用什麼技術嗎？想將家中的設備整合，這樣我才能自己使用設備。我的狀況是肌肉萎縮症，所以目前正在找可以將房間設備整合。

Accepted Answer

本產品屬於433RF高頻發射，目前沒有辦法整合，不便之處請見諒。

Question 29

What should I know before purchasing free stop cordless roller shade?

Accepted Answer

Please check the size chart before placing the order.
MOUNT: minimum 3 inch depth required for inside mount. In order to accommodate the cordless mechanism, the actual roller blind is 1/2 inch shorter than the listing size and the fabric is 1 inch shorter than the headrail on both sides.

Question 30

搖控器是用紅外線嗎？

Accepted Answer

不是紅外線，遙控器頻率是433mhz，此機是屬RF高頻發射。

Question 31

Do you provide custom-made size?

Accepted Answer

Yes, for any custom-made size, please contact us.

Question 32

我想購買電動的窗簾，長度若固定是185cm我可以自己截剪成我要的長度嗎？

Accepted Answer

標準規格的產品，除了軌道片簾，其餘不建議裁切布料，會影響使用感受與產品功能。

Question 33

Do you cut them to size, length or do they come in a shorter length?"

Accepted Answer

The length of this blind only come with 72'', it cannot be cut to size, however, you can stop at any position you want.

Question 34

遙控器可以設計不要一直按著嗎？

Accepted Answer

採隨關隨停裝置。

Question 35

What are the specifications of the free stop roller shades?

Accepted Answer

Please refer to our product specification on the bottom of product websites, we have 23",27",31",33',35",46"W X 72" L. 
Please note that the headrail is shorter by 1/2 inch in order to accommodate the cordless mechanism.

Question 36

異常排除？

Accepted Answer

安裝後若無法正常上下操作，請確認

1. 電池安裝方向是否正確？
2. 連接線是否確實插入接收器與窗簾本體中。
3. 確認是否電池仍有電力。

Question 37

購物網上含安裝的選項，安裝時間可以安排在假日嗎？

Accepted Answer

安裝時間以安裝人員跟您約的時間為主，平日、假日皆可。

Question 38

Can this blind be ceiling mounted?

Accepted Answer

You can choose the type of inside mount or outside mount. But if you want to install it to the ceiling, you need to consider the height of the window.

Question 39

Can it be placed outside a patio door?

Accepted Answer

The roller shade is made for indoor use, so normally we will suggest customer install indoor. Installing outside may deteriorate the color.

Question 40

有無無繩斑馬簾的影片嗎？

Accepted Answer

無。

Question 41

Can you please confirm if the length of the shade can be trimmed?

Accepted Answer

Unfortunately the free-stop roller shades cannot be trimmed.

Question 42

舊的窗簾會幫我拆走嗎？

Accepted Answer

可以協助處理。

Question 43

線上選購窗簾，會有色差問題？

Accepted Answer

因為每個電腦螢幕與產品之間會有色差，我們出貨的顏色將會依產品實品為主。

Question 44

I have to spin the roll at the top and manually spin the roller to roll up the shade. Is there an adjustment for the shade?

Accepted Answer

Please contact us for the solution.
We will make improvement on the part and customers won’t face this situation again in the future.

Question 45

One of the free stop cordless roller shades will not retract and I have to manually roll it up. How can I adjust the tension so it will roll up or is it defective?

Accepted Answer

The free-stop roller shade is designed to operate up and down manually, it won't roll up automatically.

Question 46

投訴流程(保固期/過保)？

Accepted Answer

請將您遇到的問題mail至以下信箱service@e-softech.com，請提供產品型號以及問題照片，將可以得到更完整的問題回覆。

Question 47

How to clean the shade?

Accepted Answer

Please use the dry towel or cleaning duster to clean.
Do not disassemble the product and wash.

Question 48

How do I fix the crookedness of the roller shades?

Accepted Answer

Please hang the crooked roller shades for a while and the gravity may help. 
Another way to solve the crookedness, you can try ironing the fabric at a very low temperature.  Do not iron the fabric at a high temperature.

Question 49

What should I know before purchasing motorized roller shade?

Accepted Answer

Please check the size chart before placing the order.
MOUNT: minimum 3 inch depth required for inside mount. In order to accommodate the cordless mechanism, the actual roller blind is 1/2 inch shorter than the listing size and the fabric is 0.9 inch shorter than the headrail on both sides.

Question 50

Do you provide custom-made size?

Accepted Answer

Yes, for any custom-made size, please contact us.

Question 51

Do you cut them to size, length or do they come in a shorter length?"

Question 52

What are the specifications of the motorized roller shades?

Question 53

Can this blind be ceiling mounted?

Question 54

Can it be placed outside a patio door?

Question 55

Can you please confirm if the length of the shade can be trimmed?

Question 56

Does this come with a remote and/or can it be setup to control with a phone app?

Question 57

Is there a way to get all the roller shades up or down on one button so I don't have to open and close serially?

Question 58

Can the remote control multiple shades at the same time?

Question 59

My motorized roller shade didn't roll up when I press the button of the remote, what should I do?"

Question 60

How to clean the shade?

Question 61

Is this a 120v ?

Question 62

How to charge the remote control ?

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